Welcome to the On Demand help.
Please find the answers to the most commonly asked questions below. If for any reason none of the below solutions helped, feel free to fill in the form below and we will get back to you, as soon as we can.
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Why do I need to download Flash Player 11?
Flash player 11 is now available, and can help fix problems on certain streams
I can't see the Pre roll.
If you can't see the pre-roll (the advert before the content) your computer may be blocking our adserver. Try to disable pop up blockers, and make sure ad.doubleclick.net isn't blocked.
Some antivirus and firewall products cause problems with viewing video. To view content on the site, you will need to unblock the site you are on eg http://tv3.co.nz and DoubleClick which serves ads on the website.
Add the following sites to your antivirus 'whitelist':
Why does the video keep stopping, stuttering and doesn’t play smoothly?
If your network connection is not consistent, you may experience problems connecting.
Check your connection speed here.
Slow connection will cause the video will pause and play every so often. If you do experience choppy playback, try selecting a lower quality option.
The latest Flash Player 11 and above also has better buffering support – click here to update.