Thanks for letting us know you were having trouble with our Listen Online streams.

Before going any further, we have a few things to check first. Please check that you have done the following:

1. Please make sure your computer's speakers are turned on
   
   
2. Make sure you allow pop-ups (or deactivate your pop-up blocker) for our websites in your Internet browser.
   Here are some websites that can assist in deactivating pop up blockers in Internet Explorer and Mozilla Firefox
   

Please make sure you have the appropriate streaming plug-ins installed on your computer.

Windows Users:

Please upgrade to the latest version of Windows Media Player.
We recommend re-installing Windows Media Player, even if you already have the latest version.

Mac Users:

Please install the Flip4Mac plug-in to allow Windows Media streaming on your Mac.
As per notes below, for best reliability with Flip4Mac we recommend using Mozilla Firefox rather than Safari.

If you have installed the latest plugins above and are still having trouble we have some recommendations for you.

Please follow the instructions for your internet browser:

Firefox 3+

We suggest downloading the Windows Media Plugin for Firefox, as this can fix streaming issues in this browser.
Download here http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx

Google Chrome

According to this post from Google http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95697 they also recommend installing the same plugin as above for firefox. Download here http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx

Safari on Mac

Unfortunately, Flip4Mac has trouble initialising in Safari sometimes. We recommend downloading and installing Mozilla Firefox (www.firefox.com) and attempting to listen to the stream in this browser instead.