Making a Complaint

COMPLAINTS

If you have concerns about the content of a television or radio broadcast, you are entitled to make an informal or formal complaint. Details on the complaints process for radio or television broadcasting are below.

If your complaint is about an advertisement, you will need to contact the Advertising Standards Authority.

www.asa.co.nz

If you have a complaint about website content, please
contact the webmaster - their contact details are available on the relevant website.

MediaWorks NZ

MAKING A COMPLAINT

If your complaint is about an advertisement, please contact the Advertising Standards Authority. www.asa.co.nz
If you have a complaint about website content, please contact the webmaster - their contact details are available on each website.

If you are concerned about the content of a television or radio broadcast, you are entitled to complain. Your complaint can be informal or formal. Informal complaints are dealt with by the person in charge of the broadcast. Formal complaints are dealt with by the broadcaster's Standards Committee.

If you are not sure what broadcasting standards are, please read these codes first:

With the exception of complaints about breaches of privacy (which may be sent directly to the Broadcasting Standards Authority at PO Box 9213, Wellington), you must send your complaint to the broadcaster in the first instance. The broadcaster must reply to you within 20 working days of receiving your complaint.

To make an INFORMAL complaint - click here

To make a FORMAL complaint - click here

Online News and Current Affairs programmes

If you are concerned about news and current affairs material you have seen online you should direct your complaint to the Online Media Standards Authority (OMSA). (OMSA) complaints must be lodged within 14 days of the content first being posted on the publisher's website - click here

Advertising Complaints

Visit www.asa.co.nz

Please note, formal complaints must be received by MediaWorks within 20 working days of the Television programme or Radio broadcast.

If you have any questions about the complaints process, please email standardscommittee@mediaworks.co.nz and we will respond to your enquiry as soon as we can.