If your complaint is about an advertisement, please contact the
Advertising Standards Authority. (www.asa.co.nz)
If you have a complaint about website content, please contact the webmaster
- their contact details are available on each website.
If you are concerned about the content of a television or radio
broadcast, you are entitled to complain. Your complaint can be informal or
formal. Informal complaints are dealt with by the person in charge of the
broadcast. Formal complaints are dealt with by the broadcaster's Standards
If you are not sure what broadcasting standards are, please read these
With the exception of complaints about
breaches of privacy (which may be sent directly to the Broadcasting
Standards Authority at PO Box 9213, Wellington), you must send your
complaint to the broadcaster in the first instance. The broadcaster must
reply to you within 20 working days of receiving your complaint.
Online News and Current Affairs programmes
If you are concerned about news and current affairs material you have seen online you should direct your complaint to the Online Media Standards Authority (OMSA). (OMSA) complaints must be lodged within 14 days of the content first being posted on the publisher's website -
Please note, formal complaints must be received by MediaWorks within 20
working days of the Television programme or Radio broadcast.